Frequently Asked Questions
30 Answers Before You Reach Out.
General
What does Taxi Business Help actually do?
We're a full-service growth agency exclusively for taxi companies, dispatch centers, airport transfer, chauffeur, limo and shuttle businesses. We handle SEO, Google Ads, website development, CRM, automation and more.
How is this different from a general marketing agency?
Every strategy, template and campaign we use has already been tested inside ground transportation. We don't split attention across restaurants, lawyers and e-commerce stores.
Do you work with owner-operators or just large fleets?
Both. Our plans scale from single-car owner-operators to multi-hundred-vehicle dispatch centers.
Which industries do you serve?
Taxi companies, airport taxi & shuttle, black car, luxury transportation, limo companies, corporate transportation, school transport, medical transportation (NEMT), courier fleets, dispatch centers and transportation startups.
Are you located near me?
We work 100% remotely with clients across the United States and Canada — location has never limited results.
Results & Timeline
How fast will I see more bookings?
Most Google Ads clients see qualified calls within 7-14 days. SEO and Local SEO typically show meaningful ranking movement within 60-90 days, with compounding growth after that.
What kind of ROI can I expect?
Results vary by market and starting point, but our average client sees a 2-4x return on ad spend within the first 6 months, alongside compounding organic growth.
Do you guarantee results?
No ethical agency can guarantee specific rankings or booking numbers. What we guarantee is transparent reporting, proven strategy and full effort every month.
How do you measure success?
Booked rides, phone calls, cost-per-booking and revenue — not vanity metrics like impressions or likes.
What happens if a campaign underperforms?
We diagnose the issue immediately — landing page, targeting, budget or offer — and adjust within the same billing cycle. Transparency means flagging problems fast, not burying them in a report.
Services
Do I need a new website to work with you?
No. We can improve your existing website or design a new booking-optimized one if your current site is holding you back.
Can you manage my Google Ads if I already have an account?
Yes. We can audit and take over an existing account, or build a new one from scratch — your ad account and data always remain yours.
What is a CRM program and do I really need one?
A CRM tracks every lead and rider relationship in one place, automating follow-ups and repeat bookings. Any fleet handling corporate accounts or repeat riders benefits significantly.
Can you help with dispatch software, not just marketing?
Yes — our Dispatch Software Consulting service helps evaluate, implement and optimize dispatch and routing systems alongside your marketing.
Do you offer AI automation for bookings and customer service?
Yes. Our AI Automation service covers booking confirmations, review requests, missed-call text-back, and AI chat for common rider questions.
Can you help us win corporate transportation contracts?
Yes — our B2B Lead Generation service is built specifically to connect fleets with HR managers and travel coordinators who sign corporate contracts.
Do you design vehicle wraps and physical marketing materials?
Yes, through our Graphic Design service — vehicle wraps, flyers, business cards and other physical branded materials.
Pricing & Contracts
How much does it cost to work with you?
Plans start at $990/month for owner-operators, scaling to custom Enterprise pricing for large dispatch centers. See our Pricing page for full details.
Is ad spend included in your fee?
No — our management fee is separate from ad spend, which is billed directly by Google/Meta at cost with no markup from us.
Do you require long-term contracts?
No. All plans run month-to-month, aside from a recommended 90-day minimum on SEO since organic results take time to compound.
Can I cancel anytime?
Yes, with 30 days' notice. We'd rather earn your business every month than lock you into a contract you regret.
Is there a setup or onboarding fee?
Yes, a one-time fee covers account audits, tracking setup and strategy development — quoted upfront with no surprises.
Working Together
Will I have a dedicated point of contact?
Yes. Every client is assigned a dedicated strategist who knows your fleet, market and goals — not a rotating support queue.
How often will I hear from you?
Growth and Enterprise plans include monthly strategy calls, with weekly performance summaries and 24/7 live dashboard access on all plans.
Can I see reporting data myself, anytime?
Yes — every client gets access to a live dashboard showing calls, bookings, ad spend and rankings in real time.
What do you need from me to get started?
Access to your website, Google Business Profile and any existing ad accounts, plus 30 minutes for a kickoff call to align on goals.
Who owns my website, ad accounts and data?
You do — always. We build everything under accounts you own, so there's no lock-in if you ever choose to leave.
Getting Started
How do I get started?
Request a free growth audit through our contact page or WhatsApp. We'll review your current presence and recommend next steps within 3 business days.
Is the growth audit really free?
Yes, with zero obligation to purchase anything afterward.
How long does onboarding take?
Most clients are fully onboarded, with tracking installed and strategy approved, within 7-14 days.
Do you work with businesses outside the U.S. and Canada?
Our primary focus is North America, but we've supported select international transportation clients — reach out and we'll let you know if we're a fit.
What if I'm not sure which services I need?
That's exactly what the free growth audit is for — we'll tell you which channels will move the needle first for your specific business.